eSoftTools Software is the well established data recovery company which believe to provide 100% safe and secure digital software solutions to our clients worldwide from year of 2013. In case when software fails to perform their job then we guarantee to refund the cost of purchases as per below mentioned guideline.
We always advise to our customers to first go with FREE DEMO VERSION of the software before going to purchase software. All our software availalbe as Demo version on our official website (https://www.esofttools.com), So you can directly download demo version of the program and evaluate with your file.
You can file refund applicaton when DEMO version software represents a feature and the FULL version software fails to perform that feature. Before filing refund application, you must connect with our technical support staff and asks for resolution.
In some cases, our technical support team advise our customers to send their appropriate file to our labs via Email on email@example.com or via secure FTP transfer. So that our technical support engineer's can analyse your provided file and send you the proper solution. We never revealed any sigle bit of our customer's data to anyone in any condition and keep confidential guarantee. Once our support team send resolutions to our customers, then immediatly disposed all files from our lab.
If our technical support team fails to provide resolution, then our support team approach to refund your money (excluding shipping/handling/commission/TAX) by our sales team. The refund money appears in your credit card account within 30-days of purchase.
Following conditions must be true for refund
Send us your queries on firstname.lastname@example.org