eSoftTools Software is the well established data recovery company which believe to provide 100% safe and secure digital software solutions to our clients worldwide from year of 2013. In case when software fails to perform their job then we guarantee to refund the cost of purchases as per below mentioned guideline.
We always advise to our customers to first go with FREE DEMO VERSION of the software before going to purchase software. All our software availalbe as Demo version on our official website (https://www.esofttools.com), So you can directly download demo version of the program and evaluate with your file.
Every computer has different configurations and setups on the market, and we always work hard to maintain the best configuration compatibility with them. If you are having trouble operating the software, the solution could be as simple as connecting with our highly trained engineers as well as through email. Our experienced and qualified support staff has a wealth of expertise and is eager to assist you whenever you require it.
All our software installations and product activations are mentioned by the online server. All the order fulfillment is done electronically by email. These emails are sent by our authorized resellers and payment processing companies.
Firstly, check your INBOX as well as the SPAM and JUNK folders for the order fulfilment email. If you have not looked up these emails, immediately connect with our support staff.
You can file refund applicaton when DEMO version software represents a feature and the FULL version software fails to perform that feature. Before filing refund application, you must connect with our technical support staff and asks for resolution.
In some cases, our technical support team advise our customers to send their appropriate file to our labs via Email on firstname.lastname@example.org or via secure FTP transfer. So that our technical support engineer's can analyse your provided file and send you the proper solution. We never revealed any sigle bit of our customer's data to anyone in any condition and keep confidential guarantee. Once our support team send resolutions to our customers, then immediatly disposed all files from our lab.
If our technical support team fails to provide resolution, then our support team approach to refund your money (excluding shipping/handling/commission/TAX) by our sales team. The refund money appears in your credit card account within 30-days of purchase.
Following conditions must be true for refund
Send us your queries on support [@] esofttools.com
Connect with us through live chat or email us on support desk any time.